Obsolescence Timeline
As product obsolescence has implications for the availability and speed of response for technical support and other services, Andor has created the following table to outline the level of support and service that is available following obsolescence. The services listed in the table below will be chargeable where outside the normal warranties or service contracts provided to the customer.
If resources are available beyond the periods indicated below, Andor will continue to provide specific services on a case-by-case basis as long as it is commercially reasonable to do so. Andor will honour any current contracts which call for service availability periods that are different from those charted below.
Standalone Services |
1 Year |
2 Years |
3 Years |
4 Years |
5 Years |
Product Engineering (hardware/software) * |
Yes |
|
|
|
|
Training |
Yes |
|
|
|
|
Software Telephone Support |
Yes |
Yes |
|
|
|
Hardware Telephone Support |
Yes |
Yes |
|
|
|
Spares ** |
Yes |
Yes |
|
|
|
Repairs |
Yes |
Yes |
Yes |
Yes |
Yes |
* Andor will maintain engineering expertise to develop code fixes and assist with complex problem isolation during this period. Bug fixes may or may not be developed, depending on the severity level and availability of alternate solutions.
** If customers anticipate needing spares available for longer than two years post-obsolescence, it is possible to arrange an advance purchase and stock facility.