Support - Andor - Oxford Instruments

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Please select your product to see a list of frequently requested resources, which should help to resolve any issues you are experiencing.

Hardware Support

AOIStride for Neo

Offset calibration

Manual X-Calibration

Windows7 Installation Troubleshooting

The importance of flatfielding/ backround correcting

Setup for ICCD 'non -03' tubes

USB mapping for multiple camera operation

Insufficent memory error msg

Linux does not recognise camera

Order of Indicies for shift speeds and channels

Neo Upgrade - Changes and Idiosyncrasies

CCI-24 setup, idiosyncrasies

Inaccurate Grating Turret Drive

Active Camera Link Cable Options For sCMOS Platforms

SDK3 Labview Installation

Linux SDK3 For Scmos (v3.5.300014.0 onwards)

Linux Installation Troubleshooting for USB cameras

Use of DH2000 Lamps in Relation to SOLSI Version

Grating Adjustment

Benchmarking Bitflow cards

Operation Considerations of SO / DO Cameras

DCDS on the iXon Ultra

Conversion of Counts to Photoelectrons / Incoming Photons

ThirdParty spectograph software setup

Reoptimise Dispersion Coefficients

Window Cleaning iXon Ultra

Labview setup for SDK2

HED - Conversion of Counts to Photoelectrons / Incoming Photons

MicroManager Setup

Changing the Grating Turret of a Shamrock SR-500 or SR-750 Spectrograph

Setting up Multi track mode

Bitflow card troubleshooting

Resolving Solis Error Message, “Error Communicating with Grating device 1”

Apogee SDK with Labview – Getting started

Troubleshooting SDK3 Installation on Linux

Pixel Well vs ADC Well (and dynamic range)

Troubleshooting USB3 Zyla

Apogee driver installation and test

Simple setup of Ethernet control of Apogee Aspen camera

SDK3 setup for Matlab

ASCOM driver setup

ASCOM driver setup

Using Multiple USB Cameras - USB Mapping

Camera Window Cleaning

SOLIS Date Flow Monitor for sCMOS Cameras

Importance of InGaAs Bg and Ff Correction

iQ - Dual Camera

Mechelle - Spectral Calibration

Mechelle - Relative Efficiency Correction (REC)

Mechelle - Physical Alignment

Installation of Wide Aperture Motorised Slit

SR163 - Wavelength Control Using the Micrometer

Shamrock - Wavelength Drive Offsets

Perform Relative Efficiency Correction on Shamrock Spectrograph

Optimise Shamrock X-axis Calibration Coefficients

SDK for Labview - Single Acquisition worked example - Part 1

SDK for Labview - Single Acquisition Worked example - Part 2

SDK for Labview - Single Acquisition Worked example - Part 3

Spec Sheets

Balor sCMOS Specification Sheet (Astronomy)

Balor-X Spec Sheet

Dragonfly 200 Specifications

Dragonfly 500 Specifications

GPU Express Specifications

iDus 1.7µm InGaAs Specifications

iDus 2.2µm InGaAs Specifications

iDus 401 Specifications

iDus 416 Specifications

iDus 420 Specifications

iKon-L 936 Specifications

iKon-L HF Specifications

iKon-L SO Specifications

iKon-L SY Specifications

iKon-M 912 Specifications

iKon-M 934 Specifications

iKon-M SO Specifications

iKon-M SY Specifications

iKon-XL 230 Specifications

iKon-XL 231 Specifications

iKon-XL SO Specifications

Integrated Laser Engines Specifications

iStar CCD Series Specifications

iStar CCD Series Specifications

iStar CCD Series Specifications

iStar sCMOS Specifications

iXon Life Specifications

iXon Life Specifications

iXon Ultra Specifcations

iXon Ultra Specifcations

Komet Database Viewer Manual

Komet User Guide

Open Komet Database Files

Kymera 193i Specifications

Kymera 328i Specifications

Marana Specifications

Marana-X sCMOS Specifications

Mechelle 5000 Specifications

MicroPoint Specifications

Mosaic Specifications

Neo sCMOS Specifications

Newton 920 Specifications

Newton 940 Specifications

Newton 970 Specifications

Newton 971 Specifications

Newton SO Specifications

Newton SY Specifications

Optistat family of wet cryostats

Optosplit II Specifications

Optosplit III Specifications

PV Inspector Specifications

Shamrock 163 Specifications

Shamrock 500i Specifications

Shamrock 750 Specifications

Sona-Specifications

TuCam Specifications

Zyla 4.2 Specifications - Life Science

Zyla 4.2 Specifications - Physical Science

Zyla 5.5 Specifications - Life Science

Zyla 5.5 Specifications - Physical Science

Zyla sCMOS HF Specifications

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