Timeout and Data Acquisition Error Messages

The following is applicable to all Neo and Zyla, Solis and SDK3. Data Acquisition errors can appear in 2 forms – as a Hardware Overflow error or Acquisition Timeout error. Depending on your software platform, the error messages will present themselves differently.

Hardware Overflow

Andor Solis:

Andor SDK:

Return code from AT_WaitBuffer(…) is:

AT_ERR_HARDWARE_OVERFLOW

Acquisition Timeout Error

Andor Solis:

Andor SDK:

Return code from AT_WaitBuffer(…) is:

 AT_ERR_TIMEDOUT

The Hardware Overflow issue appears when the buffer on the Neon or Karbon card is full suggestion that the PC is not able to DMA the data at the required rate. A Timeout error will appear if there is insufficient bandwidth or HDD/SDD write speeds to keep up with the camera.

If the PC meets the required specification to run the camera (if unsure, please refer to the current Specification Sheet for this information), follow the steps below to diagnose the issue: