Troubleshooting

Fault Cause

Solution
Camera buzzer does not sound on start-up The camera buzzer should be audible momentarily when the camera is switched on.

 

    If this does not occur, ensure that power is connected to the camera and the On/Off switch is set to On

 
Camera is not recognized by PC

 

 

  • Ensure the camera is switched on

  • Check the Camera to PC connection. For Camera Link models, check that the cable is connected between the CL1 connector position and the PCIe card in the PC. (For 10-tap variants, check that the CL2 cable is connected). For USB 3.0 models, check that USB 3.0 cable is connected between the camera and the USB 3.0 slot on the PC.

  • Check that the frame grabber card and drivers have been correctly installed (seeConnecting the Camera to the PC)
Buzzer sounds continuously This indicates that an “over temperature” condition has occurred within the camera.

  1. Power the camera off and allow it to cool down

  2. For air-cooled models, ensure fan vents are not obstructed For water-cooled models, ensure that water coolant supply is connected and that chiller/re-circulator is operational

  3. Check the camera is operating within the specified environmental conditions (see Technical Specifications)
Fan not operating as expected  

  • To protect the internal electronics, the fan defaults to full speed if the camera heat-sink temperature exceeds 50°C.

  • The fan will continue to run even if the user has switched it off via software, until the correct heatsink temperature has been reached.
Camera does not cool to the required temperature  

  • Check that the operating ambient temperature is within allowable limits (see Technical Specifications) when cooling the sensor to 0°C.

  • Check that the camera vents are not blocked and have sufficient clearance to allow air flow.

  • Check that the fan is switched on (or for water cooled models, the coolant system is operating correctly).

Fire, Aux_Out and Arm outputs not functioning correctly   These are 5 V TTL outputs which should not be used to drive low impedance loads. Please refer to Section Multi I/O Timing Cable Pin Outs and Impedance Information for suggested terminations
External Trigger input not functioning correctly   This is a 5 V TTL input which should be driven from a 5 V TTL compatible source. Please refer to Section Multi I/O Timing Cable Pin Outs and Impedance Information for further details.
Condensation Appearing On Exterior Of Camera

NEVER USE WATER THAT HAS BEEN CHILLED BELOW THE DEW POINT OF THE AMBIENT ENVIRONMENT TO COOL THE CAMERA.

You may see condensation on the outside of the camera body if the cooling water is at too low a temperature or if the water flow is too high. The first signs of condensation will usually be visible around the connectors where the water tubes are attached.

  1. Switch off the system

  2. Wipe the camera with a soft, dry cloth. It is likely there will already be condensation on the cooling block and cooling fins inside the camera.

  3. Set the camera aside to dry for several hours before you attempt reuse.

  4. Before reuse blow dry gas through the cooling slits on the side of the camera to remove any residual moisture. Use warmer water or reduce the flow of water when you start using the device again.

This is not an issue when using a Re-circulator which eliminates the dew point problem. Refer to Dew Point Graph