Troubleshooting

Preventing Condensation

• Take special care during installation as the temperature of the camera may be low from shipping or storage. When moved to a warmer environment such as a lab, there is a higher risk of condensation forming. Therefore, ensure that sufficient time is allowed for the product to reach the ambient temperature of the operating environment before use (this may take several hours).

• Never use water that has been chilled below the dew point of the ambient environment to cool the camera.

How may Condensation be detected?

You may see condensation on the outside of the camera body if the cooling water is at too low a temperature or if the water flow is too high. The first signs of condensation will usually be visible around the connectors where the water tubes are attached. If this occurs carry out the following actions:

1. Switch off the system

2. Wipe the camera with a soft, dry cloth.

It is likely there will already be condensation on the cooling block and cooling fins inside the camera.

3. Set the camera aside to dry for several hours before you attempt reuse.

4. Before reuse blow dry gas through the cooling slits on the side of the camera to remove any residual moisture.

Use warmer water or reduce the flow of water when you start using the device again.

Refer to Dew Point Graph

Fault	Cause	Solution
Camera buzzer does not sound on start-up.	Communication error.	Ensure that power is connected to the camera and the On/Off switch is set to On
Camera is not recognized by PC.	Camera not switched on.	Ensure the camera is switched on.
	USB cable not connected.	Check that USB cable is connected between the camera and the USB port on the PC.
	CXP cable not connected.	Check that CXP cable is connected between the camera and the PCle card on the PC.
Camera not recognized by camera control software.	Camera control software has been started before camera has finished initialisation.	Wait until you hear a single beep followed by a double beep from the camera before the software is started (Otherwise the camera control software will not be able to connect to the camera).
Buzzer sounds continuously.	Over temperature condition (overheating).	Power off the camera to allow it to cool down. Check camera is operating within the specified temperature range. Check fan vents not obstructed. Check water cooling system is functioning. If trying to cool to -45oC please ensure liquid cooling system is connected and running.
Fan not operating as expected.	Fans rotate at full speed if temperature gets too high.	Check settings. Check fans and vents are rotating and free of obstruction.
Camera does not cool to the required temperature	Ambient temp is above specified operating range.	Check ambient temp is with specified range.
	Fans may be obstructed	Check fans and vents are rotating and free of obstruction.
	Liquid cooling system not functioning correctly	Check cooling system.
Camera image quality not as expected: e.g. image noise.	The sensor must cool down to the target temperature before scientific grade images are taken. It may still be possible to image before this happens.	Ensure that the camera has reached target temperature before acquiring images. This can be checked in the camera control software: e.g. in Solis in the temperature status bar.
Fire, Aux_Out and Arm outputs not functioning correctly	These are 5 V TTL outputs which should not be used to drive low impedance loads	See Multi I/O Timing Cable Pin Outs
External Trigger input not functioning correctly.	This is a 5 V TTL input which should be driven from a 5 V TTL compatible source.	See Multi I/O Timing Cable Pin Outs
Frame rates do not match expected rates.	If using standard USB card installed on PC/laptop resource may be split between components, reducing performance.	Use supplied USB 3 card to ensure performance.
	Camera settings do not match those required for best performance.	Check camera acquisition settings.